Customer Service:
[ ] Remember the Golden Rule of good customer service... "Always treat the customer the way you want to be treated when you are the customer."
[ ] Answering the phones.
[ ] Greeting walk-ins.
[ ] Responding to emails.
[ ] Rush orders.
[ ] Resolving complaints.
[ ] You are empowered to take care of our customers.
Sales and Quoting:
[ ] Prospect contact information.
[ ] Gathering requirements.
[ ] Choosing products.
[ ] Pricing and discounts.
[ ] Sending quotes.
[ ] Following up on quotes.
Order Entry:
[ ] Ensure customer contact information.
[ ] Entering product information.
[ ] Deadlines an Priority Orders.
Artwork:
[ ] Check artwork resolution.
[ ] Prepare files, color knockouts, seporations and create files.
[ ] Uploading and storing prosduction files.
Purchasing:
[ ] Ordering blanks.
Receiving:
[ ] Checking in goods.
Quality Control:
[ ] Redos.
[ ] Record waste.
Packaging & Delivery:
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Packaging & Delivery:
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Marketing:
[ ] Updating Website
[ ] Social media
[ ] Emial campaigns
[ ] Campaigns and tracking
SwagShop Set-up:
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Sport Packs Set-up:
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Financial Controls:
[ ] Payment terms
[ ] Customer payments
[ ] Deposits
[ ] Profitibility and pricing
Customer Service Coordinator CSC Responsibilities:
[ ] Navigate 'The Gear' (Operating system for Logo Factory).
[ ] Creating New Customer in DecoNetwork.
[ ] Assess and cleanup unnecessary files in customer profile.
[ ] Merge customers.
[ ] Delete unused customerprofiles.
[ ] Process orders from customers via phone, email and walk-ins.
[ ] Writing the Order Description in the notes of every order.
[ ] Scheduling projects.
[ ] Understanding staging area for incoming projects.
[ ] Create basic artwork using DecoNetwork, Corel Draw & AI.
[ ] Including/attaching all artwork and details with all projects.
[ ] Filing artwork source files in the cloud.
[ ] Tracing bitmaps.
[ ] Uploading .png files.
[ ] Create and print films for screen print.
[ ] Place necessary purchase orders and procure materials needed to produce all projects.
[ ] Sending embroidery files to Adi Shaw.
[ ] Creating Master Embroidery files and stroring them in the cloud.
[ ] Submitting purchase orders to apparel vendors.
[ ] Submitting purchase orders for promotional vendors.
[ ] Schedule projects (keeping steady workflow without over scheduling).
[ ] Proficient in processing customer payments with Zettle payment system.
[ ] Work with production team to ensure in-hand dates are met.
[ ] Packing orders.
[ ] Shipping orders and ShipStation.
[ ] Checking in stock.
[ ] Follow-up with recent customers to ensure total customer satisfaction and seek new sales opportunities.
[ ] Contact customers that have not paid/picked up completed projects.
[ ] Have working knowledge of product line from SanMar and S&S.
[ ] Keep sales floor clean and organized and aid in merchandising if retail product line.
[ ] Place any/all paperwork and notes in the 'Completed' storage file. Do not throw away and paperwork including customer notes.
[ ] If uploading new art for a repeat customer, indicate "NEW ARTWORK" in notes on order.
* Subject to periodic updates.
