The Sales and Service Coordinator is the engine that moves a prospect's request into a well organized, accurate order.

SSC Responsibilities:

[  ]  Navigate 'The Gear' (Operating system for Logo Factory)

[  ]  Coordinate every aspect of all customer orders.

[  ]  Process orders from customers via phone, email and walk-ins.

[  ]  Include all artwork and details with all projects.

[  ]  Place necessary purchase orders and procure materials needed to produce all projects.

[  ]  Schedule projects (keeping steady workflow without over scheduling).

[  ]  Proficient in processing customer payments with Zettle payment system.

[  ]  Work with production team to ensure in-hand dates are met.

[  ]  Aid in shipping orders.

[  ]  Aid in checking in stock.

[  ]  Follow-up with recent customers to ensure total customer satisfaction and seek new sales opportunities.

[  ]  Contact customers that have not paid/picked up completed projects.

[  ]  Have working knowledge of product line.

[  ]  Keep sales floor clean and organized and aid in merchandising if retail product line.

[  ]  Place any/all paperwork and notes in the 'Completed' storage file.  Do not throw away and paperwork including customer notes.

[  ]  If uploading new art for  a repeat customer, indicate "NEW ARTWORK" in notes on order.

*  Subject to periodic updates.